Payment

What is 16 bit music service remaining period?

If you upgrade to 24 bit music service before the termination of 16 bit service plan, the remaining 16 bit music service period will be stored and reactivated upon the termination of 24 bit subscription. However this arrangement is not applicable to music service subscribed from third parties authorization (eg. 1O1O, csl., App Store or Google Play).

How to check the saved 16 bit music service remaining period?

How to amend the difference if I discover my 16 bit service plan remaining days are different from that of saved record?

Please email your request and Membership Number to moovcs@moov-music.com. Your Membership Number can be found in “My Account” in MOOV app or “Settings” in MOOV webpage.

How do I terminate my MOOV service plan? Can I get a refund for what I have paid?

If you wish to terminate MOOV service, please login to MOOV website, click “Settings” > “Subscription details” > “Service termination”, then fill in the questionnaires and password. Your MOOV service will be terminated immediately once the verification has been completed. No refund will be made for any service fees paid in advance. If you are subscribing commitment plan, any termination prior to the expiry of the commitment period, you have to pay all accrued fees and an early termination charge equivalent to the total charges payable for the subscription from the date of termination to the expiry of the Initial Period.The remaining 16 bit music service period will be stored and reactivated upon the termination of 24 bit subscription. However this arrangement is not applicable to music service subscribed from third parties authorization (eg. 1O1O, csl., App Store or Google Play).If you login MOOV through Facebook / Apple, please terminate service through service hotline 1833-866. If your music service is applied and authorized by third party (1O1O, csl., App Store or Google Play), please contact the relevant party and terminate the service.

If I upgrade my 16 bit service plan to 24 bit, will the prepaid service fee be refunded?

Prepaid subscription fee will not be refund when you upgrade from 16 bit service to 24 bit. The remaining 16 bit music service period will be stored and reactivated upon the termination of 24 bit subscription. However this arrangement is not applicable to music service subscribed from third parties authorization (eg. 1O1O, csl., App Store or Google Play).

If I change my 24 bit service plan to 16 bit, will the prepaid service fee be refunded?

As 16 bit service plan will be effective after the termination of 24 bit music service, prepaid monthly subscription fee will not be refunded.

How much does MOOV music service charge for? Will I be charged per song I played?

MOOV offers 14 days free trial to new users. You can upgrade to pay subscription on a month-to-month basis. Paid member can enjoy all music contents on MOOV including songs, concerts and MVs, paid per song is not required. And from time to time, we like to bring the free giveaway prizes to subscribers.

How do I check the bill?

The billing items and charges will be shown in your selected payment bill. After login, go to “My Account” in MOOV app or “Settings” in MOOV website, “View Service Plans ” to view payment details.

Which payment method can I choose?

Customers can choose credit card (VISA / Master Card), Alipay HK, BoC Pay, PayMe, PCCW Fixed-line bill or Netvigator bill (Netvigator customers only). Customers can also subscribe MOOV music service through App Store or Google Play.