How to access “My Account”?
“My Account” is centralized the functions like edit personal information, upgrade or view service plans and manage logged-in devices, etc. You can access “My Account” by login to MOOV mobile app, go to “Settings”> “Manage Account”. 
How do I check my MOOV service plan?
After login, go to “My Account” in MOOV mobile app or “Settings” in MOOV PC version, select “View Service Plans” to view the details of your service plan.
How to check the effect date of next service plan?
Login MOOV mobile app, click “View Service Plans” in “My Account” or “Settings” in MOOV PC version to check the effect date of next service plan.
How can I obtain a physical bill?
MOOV will not issue separate physical bills to customers. The billing records will be reflected in the payment method selected when applying for MOOV music services, such as the PCCW home fixed-line phone bill or credit card monthly statements. Customers can log into the MOOV mobile app under “My Account” or visit the MOOV website’s “Settings” to select “View Service Plans” to check their billing records.
How can I find the service end date after service code redemption?
Login MOOV mobile app, click “View Service Plans” in “My Account” or “Settings” in MOOV PC version to check the service end date after service successfully redeem.
Which payment method can I choose?
The payment method is based on individual promotional plans. For details, please refer to the offer’s terms and conditions.
Customers can choose credit card (VISA, Master Card and American Express Card), Alipay HK, BoC Pay, PayMe, PCCW Fixed-line bill or Netvigator bill (Netvigator customers only). Customers can also subscribe MOOV music service through App Store or Google Play.
My MOOV music service is suspended after invalid payment, what should I do?
If system appears invalid payment, please proceed to “Update Payment Method” in “My Account” in MOOV app or “Settings” in MOOV PC version. If service subscribed from third parties authorization (eg. 1O1O, csl., App Store or Google Play), contact corresponding customer service team to update the payment.
Why can’t I enjoy the same promotion offer when renewing?
Promotions must be applied for within a specified period. If the promotion has expired, you cannot enjoy the same offer when renewing. The main service plan page may update promotions from time to time.
What is 16 bit music service remaining period?
If existing customers of the MOOV 16 bit music service plan order the MOOV 24 bit music service under another plan using the same account, the existing MOOV 16 bit music service plan will be immediately suspended once the application for the MOOV 24 bit music service plan is successful. The remaining days of the paid and unused MOOV 16 bit music service will be automatically preserved. When all ordered 24 bit music services under the same account are terminated, the previously suspended remaining days of the MOOV 16 bit music service can be used again.
This arrangement is not applicable to music service subscribed from third parties authorization (eg. 1O1O, csl., App Store or Google Play).
How to check the saved 16 bit music service remaining period?
- iOS
- Android
- Web
You can check the remaining 16 bit service period by logging in MOOV mobile app: Go to “View Service Plans” under “My Account“. If the plan does not have any remaining days, the related information will not be shown.
You can check the remaining 16 bit service period by logging in MOOV mobile app: Go to “View Service Plans” under “My Account“. If the plan does not have any remaining days, the related information will not be shown.
You can check the remaining 16 bit service period by logging in MOOV PC version: Go to “View Service Plans” under “Settings”. If the plan does not have any remaining days, the related information will not be shown.
How to amend the difference if I discover my 16 bit service plan remaining days are different from that of saved record?
Please contact us by email moovcs@moov-music.com.
If I upgrade my 16 bit service plan to 24 bit, will the prepaid service fee be refunded?
Prepaid subscription fee will not be refund when you upgrade from 16 bit service to 24 bit. The remaining 16 bit music service period will be stored and reactivated upon the termination of 24 bit subscription. However this arrangement is not applicable to music service subscribed from third parties authorization (eg. 1O1O, csl., App Store or Google Play).
If I change my 24 bit service plan to 16 bit, will the prepaid service fee be refunded?
As 16 bit service plan will be effective after the termination of 24 bit music service, prepaid monthly subscription fee will not be refunded.
Why does it still show that I am a “free member” after successfully paying and logging in?
You can try the following methods:
Method 1: Please go online, log out of MOOV, and then log back in. After logging in, go to “Settings” and click on “Update Service Plan Contents” to refresh the plan details.
Method 2: If you previously had multiple MOOV accounts, you may have logged into an old account. Please retrieve the correct MOOV account based on your payment details and log in again.
If it still shows “free member” after logging in, please email your MOOV ID and a screenshot of the successful payment receipt to moovcs@moov-music.com.
If you have any enquiry in relation to MOOV Music service, please email moovcs@moov-music.com.