What is the benefit of Sign in with Apple ?
Sign In with Apple allows you to register MOOV account without defining MOOV ID, password or providing email address for verification. Simply use Apple ID to login MOOV service. All accounts are protected with Apple two-factor authentication. Please visit here for more details.
Will MOOV collects the data of my Apple account ?
Following the policy of Apple, data collected by MOOV is limited to the user’s name and email address, and Apple’s private email relay allows users receive email from MOOV without disclosing their private email. Please visit here for more details.
Can I use Sign in with Apple to login MOOV Android App or MOOV website ?
Yes. Please click/tap Sign in with Apple button on MOOV mobile app or MOOV website , follows the flow to register and login MOOV.
Can I login to the MOOV account originally login by MOOV ID through Sign in with Apple ?
Sorry ! Sign in with Apple can only be used to login MOOV account that is newly created with Sign in with Apple.
When the Apple account is terminated, could the Apple ID still be used to login MOOV ?
- iOS
- Android
- Web
Your access to MOOV account will not be affected at the time your Apple account is terminated. However, your login will be failed at the time you relogin MOOV. To continue to use your MOOV account, please email your request together with your Membership Number to moovcs@moov-music.com. Your Membership Number can be found at “My Account” in MOOV mobile app or “Settings” in MOOV website . Please keep a record of your Membership Number so you can recover your MOOV account when needed. 
Your access to MOOV account will not be affected at the time your Apple account is terminated. However, your login will be failed at the time you relogin MOOV. To continue to use your MOOV account, please email your request together with your Membership Number to moovcs@moov-music.com. Your Membership Number can be found at “My Account” in MOOV mobile app or “Settings” in MOOV website . Please keep a record of your Membership Number so you can recover your MOOV account when needed.
Your access to MOOV account will not be affected at the time your Apple account is terminated. However, your login will be failed at the time you relogin MOOV. To continue to use your MOOV account, please email your request together with your Membership Number to moovcs@moov-music.com. Your Membership Number can be found at “My Account” in MOOV mobile app or “Settings” in MOOV website . Please keep a record of your Membership Number so you can recover your MOOV account when needed. 
How to detach my Apple ID from MOOV account ?
Please email your request together with your Membership Number to moovcs@moov-music.com. Your Membership Number can be found at “My Account” in MOOV mobile app or “Settings” in MOOV website .
When i click / tag on Sign in with Apple button, system shows an error message and cannot proceed, why ?
- iOS
Please update MOOV iOS App to version 2.9.13 (or later).
How do I get my MOOV login ID and password?
For Netvigator customers, login ID and password are identical to your Netvigator service. For non-Netvigator customers, please follow the instructions on MOOV Mobile App or MOOV website to complete MOOV registration.
How do I change my password?
Go to MOOV website and login, then click “Settings” > “Edit Personal Information” > “Change Password”.
This function is not applicable for users who access MOOV by login ID of Facebook, Apple, Mobile Number or Netvigator. Please contact corresponding service center for assistance.
Will it affect signing in to MOOV if I change my Netvigator login ID and password?
If you access MOOV by your Netvigator login ID and password, both login ID and password will be synchronized when they are changed.
What is the benefit of connecting to Facebook?
You can simply login MOOV mobile app or MOOV website by your Facebook account, and share music to you Facebook. Establishing a new account and password are unnecessary.
If I changed my Facebook contact email / password, would it affect the use of Facebook Login?
You just have to press “Facebook login” on login page from MOOV mobile app or MOOV website and enter your new Facebook account or password.
I have connected my Facebook account with MOOV, if my Facebook account was terminated, can I still login through Facebook?
Yes, however you will fail to access to MOOV on your next login. If you wish to continue the service, please email your Membership Number to moovcs@moov-music.com. You can find your Membership Number in “My Account” in MOOV mobile app or “Settings” in MOOV website . Please keep the Membership Number for resuming service in the future.
How to disconnect my Facebook account with MOOV account?
Please email your request and Membership Number to moovcs@moov-music.com. You can find your Membership Number in “My Account” in MOOV mobile app or “Settings” in MOOV website ‘s.
The Facebook login pop-up window was blocked. How to allow to display pop-up windows?
If the pop-up window was blocked by the browsers, please go to the related browser website to find how to allow to display pop-up windows.
Firefox: Click here
Chrome: Click here
Safari: Click here
Will my current MOOV login account changed after service upgraded?
The change of service plan will not affect the current MOOV login account.
My account login information is correct, why can’t I login MOOV website?
Before login MOOV website, please check your browser’s privacy settings to ensure that-
Chrome – “Allow all cookies” has been checked.
Firefox – block “Cookies” and “Tracking content” have been unchecked.
Safari – “Block all cookies” and “Prevent cross-site tracking” have been unchecked.
Can a MOOV account login to different devices at the same time?
A MOOV account can registered up to three portable devices, when one device steaming online, the rest of two devices can listen download music in offline mode.