What is “Paid Member”?
“Paid Member” are those paying MOOV 24 bit or 16 bit music service, as a paid member of MOOV music service, you will be categorized into particular membership level. The membership level of 24 bit music service users is MOOV BLACK; while the membership level of 16 bit music service is MOOV GREEN.
How to access “My Account”?
- iOS
- Android
“My Account” is exclusive for MOOV App (version 3.0.7 or above), it centralized the functions like edit personal information, upgrade or view service plans and manage logged-in devices, etc. You can access “My Account” by login to MOOV App, go to “Settings”> “Manage Account”. 
“My Account” is exclusive for MOOV App (version 3.0.7 or above), it centralized the functions like edit personal information, upgrade or view service plans and manage logged-in devices, etc. You can access “My Account” by login to MOOV App, go to “Settings”> “Manage Account”.
How to get started with MOOV? Do I need to enrol as a member?
Select MOOV 16 bit or MOOV 24 bit music service, fill in relevant information and payment method, confirm the terms and conditions to complete registration in MOOV app or MOOV website. Streaming and downloading 24 bit music are only applicable to customers who have registered for MOOV 24 bit music service.
How do I check my MOOV service plan?
After login, go to “My Account” in MOOV app or “Settings” in MOOV website, select “View Service Plans” to view the details of your service plan.
How to check the effect date of next service plan?
Login MOOV mobile app, click “View Service Plans” in “My Account” or “Settings” in MOOV website to check the effect date of next service plan.
Why can’t I find the same service plan when I try to renew?
Since the service plan has met the application deadline, please stay tuned for the latest updates or discount offers on the service plan page.
How to obtain MOOV music service “Redemption Code”?
The “Redemption Code” will be distributed via difference promotion campaign.
How can I redeem MOOV Music service by “Redemption Code”?
New users please visit MOOV website or MOOV Mobile App, select “Redemption Code” and follow the instruction to complete the redemption and create a service account.
Current MOOV member please login to MOOV service at MOOV website or MOOV Mobile App, select “Redemption Code” under “Manage Account” in “Settings” for redemption.
How can I find the service end date after redemption?
Login MOOV mobile app, click “View Service Plans” in “My Account” or “Settings” in MOOV website to check the service end date.
I am having redemption with my current MOOV service account, why a message showing ‘Your account is not applicable to service redemption’ during the redemption process?
“Redemption Code” is not applicable to the following MOOV account holders:
– MOOV Family Plan user
– Music service subscribed from third parties authorization (eg. 1O1O, csl., SUN Mobile, Club SIM, Netvigator Broadband, Apple App Store or Google Play)
I subscribed to MOOV 16 bit music service, can I redeem a 24 bit Redemption Code?
Yes, the 16 bit music service will be ended once the 24 bit redemption code successfully redeemed. The remaining 16 bit music service period will be stored and reactivated upon the termination of 24 bit subscription.
I subscribed to MOOV 24 bit music service, can I redeem a 16 bit Redemption Code?
Yes, the 16 bit music service will be activated upon the end of the 24 bit music service. The service end date will be extended automatically.
Is there any top up function for the Redemption Code?
No top up function for the Redemption Code, each Redemption Code can only be used once and were forfeited upon validity date.
What I can do should I have queries on redemption matters?
Please contact moovcs@moov-music.com for any queries.
My MOOV music service is suspended, what should I do?
If system appears invalid payment method, please proceed to “Update Payment Method” in “My Account” in MOOV app or “Settings” in MOOV website.
How do I upgrade from Free Trial to monthly subscription?
Login to “My Account” in MOOV app or “Settings” in MOOV website , press “Upgrade”, input account information and payment details.
Where can I check my song history?
MOOV music service provides unlimited streaming and downloading. No extra cost shall be paid for watching or listening to particular songs, so song history for checking is unavailable.
Why can’t I watch the latest concert?
Premium Content is only available for paid members. Please go to “Settings” > “Manage Account” > “upgrade” your service plan to the 16 bit/24 bit and access the fabulous exclusive content.
Is there any system requirement for MOOV Mobile App in order to view the premium content.
No, Premium Content is only available for paid members. Please go to “Settings” > “Manage Account” > “upgrade” your service plan to the 16 bit/24 bit and access the fabulous exclusive content.