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[My Collection]/[My Download]

Contents

How to collect songs / albums / playlists or follow artists?

Tap “Star” icon on the music player to collect the song or tap “Collect” button on the album or playlist. Tap “Follow” button in the artist profile page. Review your collections on Main Menu > “My Collections”. Your collections will be automatically synchronized if the playlists were updated.

How to create your playlist?

  • iOS
  • Android
  • Web

On the music player, tap “More” > “Add to playlist”, and choose add to existing playlist or create new playlist. You can edit the playlist name, introduction and cover.

On the music player, tap “More” > “Add to playlist”, and choose add to existing playlist or create new playlist. You can edit the playlist name, introduction and cover.

On the song list, tap “+” > “Add to playlist”, and choose add to existing playlist or create new playlist. You can edit the playlist name, introduction and cover.

How to select playlist cover for my playlists?

  • iOS
  • Android
  • Web

Go to selected playlist at “My Playlist” > Click “More” > “Edit Description” > “Select Playlist cover”, Select Playlist Cover from your photo album (Please ensure the location service is on at Privacy setting) or take an instant photo for playlist cover.

Go to selected playlist at “My Playlist” > Click “More” > “Edit Description” > “Select Playlist cover”, Select Playlist Cover from your photo album (Please ensure the location service is on at Privacy setting) or take an instant photo for playlist cover.

Go to selected playlist at “My Playlist” > Click “More” > “Edit Description” > “Select Playlist cover”, Select Playlist Cover from your photo album for playlist cover.

How to save single song?

  • iOS
  • Android

You may press the star button during running or in the “result page” after the run to add the single song you like to “My Songs”.

You may press the star button during running or in the “result page” after the run to add the single song you like to “My Songs”.

How to save playlist?

  • iOS
  • Android

After running, in the “Result Page” > “Running Songs” > “All” > Press “+” Button > Click the songs you would like to add to add into playlist you want.

After running, in the “Result Page” > “Running Songs” > “All” > Press “+” Button > Click the songs you would like to add to add into playlist you want.

How to edit a collected playlist?

  • iOS
  • Android

Collected playlists are not editable. The playlists will be automatically synchronized if the playlists were updated.

Collected playlists are not editable. The playlists will be automatically synchronized if the playlists were updated.

How to backup My Collection and synchronize with all my mobile devices?

  • iOS
  • Android

MOOV App will automatically synchronize your collections (except My LyricSnap! Content) on your device under internet connection. Please make sure your device is connected to the internet network and upgrade to MOOV App latest version.

MOOV App will automatically synchronize your collections (except My LyricSnap! Content) on your device under internet connection. Please make sure your device is connected to the internet network and upgrade to MOOV App latest version.

How to find a downloaded song?

  • iOS
  • Android

Tap Main Menu > My Collections > My Downloads > Downloaded Songs

Tap Main Menu > My Collections > My Downloads > Downloaded Songs

How to select the storage for download?

  • iOS
  • Android

Go to “Settings” > “Disk Space Management” select the storage option

Go to “Settings” > “Disk Space Management” select the storage option

How do I download song and play offline?

  • iOS
  • Android

Press “Download” from Album or Playlist; or goto Main Menu > “My Collection” > “My Download” > select and activate Auto Download

Press “Download” from Album or Playlist; or goto Main Menu > “My Collection” > “My Download” > select and activate Auto Download

Could downloaded songs be played overseas? Is there any extra cost?

  • iOS
  • Android

There is no regional restriction to play downloaded songs. You can enjoy music anytime and anywhere. No extra cost shall be payed.

There is no regional restriction to play downloaded songs. You can enjoy music anytime and anywhere. No extra cost shall be payed.

Why certain songs in [My Collection] are marked as [Off-air] , and the downloaded file are disappeared

  • iOS
  • Android

All music contents available on MOOV are legally licensed by record labels with a defined licence period. MOOV is required to off-air the content and deleted downloaded music file if the respective licence period is expired.

All music contents available on MOOV are legally licensed by record labels with a defined licence period. MOOV is required to off-air the content and deleted downloaded music file if the respective licence period is expired.

Will song information be changed after is it collected and downloaded in [My Collection] ?

  • iOS
  • Android

The meta-data (e.g. Album cover, Song name, artist) of songs will be updated by record labels from time to time. The latest details will be automatically be refreshed in [My Collection].

The meta-data (e.g. Album cover, Song name, artist) of songs will be updated by record labels from time to time. The latest details will be automatically be refreshed in [My Collection].

Why downloaded songs being re-download again ?

  • iOS
  • Android

This will happen when record labels provide MOOV with a revised song file. MOOV will delete the old file that was downloaded in customer device before and arrange for the download of the latest song file. The download process will be carried out at the network connection as defined by you in setting page.

This will happen when record labels provide MOOV with a revised song file. MOOV will delete the old file that was downloaded in customer device before and arrange for the download of the latest song file. The download process will be carried out at the network connection as defined by you in setting page.

Why certain songs in auto-downloaded mode cannot be downloaded ?

  • iOS
  • Android

Please follow the steps below to manual download the song files
a) Select […] at the end of song item (image 1)

b) Click [download] button (image 2)

Please follow the steps below to manual download the song files
a) Select […] at the end of song item (image 1)

b) Click [download] button (image 2)

Why some of my downloaded songs cannot be playback?

  • iOS
  • Android

It may rarely happen when connection during download is not stable. To redownload the songs, Go to Main Menu > “My Collections” > “My Downloads” > “Downloaded Songs”, delete the broken song and redownload again.

It may rarely happen when connection during download is not stable. To redownload the songs, Go to Main Menu > “My Collections” > “My Downloads” > “Downloaded Songs”, delete the broken song and redownload again.

Unable to download songs?

  • iOS
  • Android

Please check whether:
– Your MOOV mobile app is the latest version
– Your device has enough random access memory and storage space
– 3G or WiFi network is under good condition
– Your trial or subscription is valid

Please check whether:
– Your MOOV mobile app is the latest version
– Your device has enough random access memory and storage space
– 3G or WiFi network is under good condition
– Your trial or subscription is valid

Can I listen or watch music content while offline?

  • Web

Offline mode is not applicable to MOOV desktop version. You can only listen music and watch video contents online.

  • Android

We suggest you to upgrade all your devices to the latest version of MOOV in order to enjoy the best performance.

How to restore downloaded song?

  • iOS
  • Android

After users reinstall MOOV mobile App or logout from other accounts and login to another account successfully, the users will go to “Restore Downloaded Songs” step (the account should have downloaded songs before and the system should have records). Users can select one or more devices to restore the downloaded songs from below. The downloaded songs in the device will be added into the download sequence automatically. If you do not wish to restore the downloaded songs, you can choose to skip this procedure. Please note: this function is only available to MOOV App version 3.1.0 or above.


After users reinstall MOOV mobile App or logout from other accounts and login to another account successfully, the users will go to “Restore Downloaded Songs” step (the account should have downloaded songs before and the system should have records). Users can select one or more devices to restore the downloaded songs from below. The downloaded songs in the device will be added into the download sequence automatically. If you do not wish to restore the downloaded songs, you can choose to skip this procedure. Please note: this function is only available to MOOV App version 3.1.0 or above.



Is there any system requirement for MOOV mobile App to restore downloaded songs?

To use “Restore Downloaded Songs” function, please upgrade the relevant devices to MOOV mobile App version 3.1.0 or above.

Why the downloaded songs cannot be restored?

Please check if:

– MOOV mobile App for associated device is in version 3.1.0 or above

– Your device has enough random access memory and storage space

– Network is under good condition

What is the use of “Skip” in “Restore Downloaded Songs” page?

  • iOS

Clicking “Skip” means you don’t want to restore downloaded songs, but you can restore download record in “My Download” > “Downloaded Songs on other devices” later.


What is the use of “X” in “Restore Downloaded Songs” page?

  • Android

Clicking “X” means you don’t want to restore downloaded songs, but you can restore download record in “My Download” > “Downloaded Songs on other devices” later.


Is it necessary to go online in order to restore the downloaded songs?

Yes, the online access of account’s downloaded songs record in MOOV system is required to restore downloaded songs.

Why the music quality of the restored downloaded music is not in 24 bit?

The system will download songs according to the music quality as stated in the record. If the account does not support such quality, it will be replaced by the closest music quality.

If I terminate MOOV 24 bit music service, can I still restore the downloaded songs in 24 bit quality?

No, the downloaded songs in 24 bit quality will be replaced by the closest music quality, for example, the songs will be restored in 16 bit music quality.

How many old devices can I restore the downloaded songs?

A maximum of 3 devices.

Is there a limit of restoring downloaded songs?

  • iOS
  • Android

Yes, the restoration limit is 10000 songs. The exceeded number of songs and selected songs will be shown on the page. Please unselect the songs to the suggested amount so as to continue your download.

Yes, the restoration limit is 10000 songs. The exceeded number of songs and selected songs will be shown on the page. Please unselect the songs to the suggested amount so as to continue your download.

How to recover the downloaded songs on a removed device?

Once it is removed, the record of downloaded songs on this device will also be removed at the same time. This action cannot be revoked.

What is the use of “Delete Songs Automatically”?

  • iOS
  • Android

Once this function is activated, songs downloaded through auto download will be deleted when the songs no longer exist in the corresponding playlists in order to save storage space.



Once this function is activated, songs downloaded through auto download will be deleted when the songs no longer exist in the corresponding playlists in order to save storage space.



How to check the downloaded songs on this device?

[My Collection] > [My Download] > [Downloaded Songs on this device]

Why some of the songs in the downloaded songs page are not showing the music quality?

The songs are still downloading. The music quality will be shown after the completion of download.

How to check downloaded songs on other devices?

  • iOS
  • Android

[My Collection] > [My Download] > [Downloaded Songs on other devices] (Please note that this page only shows songs that are not on this device)

[My Collection] > [My Download] > [Downloaded Songs on other devices] (Please note that this page only shows songs that are not on this device)


Why can’t I check downloaded songs on other devices?

All songs have already been stored on this device.

Will the same songs appear after restoration if there are duplicated downloaded songs on other devices?

No, the same songs will be replaced to avoid duplication.

Why does it require me to upgrade immediately when I restore the songs?

  • iOS
  • Android

When a free trial member restores the songs, the system will only add downloaded songs on the selected device into the download queue but the songs will not be downloaded. The free trial member shall upgrade to paid member in order to restore and download the songs.

When a free trial member restores the songs, the system will only add downloaded songs on the selected device into the download queue but the songs will not be downloaded. The free trial member shall upgrade to paid member in order to restore and download the songs.

Can I just restore partial songs?

Yes.

Will restoring songs consume large amount of mobile data?

No, restoring songs will only add the downloaded songs on the selected device into the download queue.

If I discover that the storage space is not enough during restoration, will it continue or stop restoring the songs?

The restored songs will stop downloading until the device spares out enough storage space.

Will the restored downloaded songs still be kept on the old device?

Yes, the restored downloaded songs will still be kept on the old device.

How to restore the songs again if I skipped restoring downloaded songs before?

Please reinstall MOOV mobile App to 3.1.0 or above versions and restore again after login. Otherwise, you can check “Downloaded Songs on Other Devices” in “My Download” and select the songs in the device and download.

Why the total number of songs decreases after I restore downloaded songs on two old devices?

The same songs will be replaced while restoring songs to avoid duplication.

Why there is no response when I click the “download” button on the restoring songs page?

  • iOS
  • Android

Since It exceeded the download limit, please refer to the prompt message on the top of the page and deselect the songs according to the suggested amount so as to continue your download (restoration).

Since It exceeded the download limit, please refer to the prompt message on the top of the page and deselect the songs according to the suggested amount so as to continue your download (restoration).

Why downloaded song(s) being deleted?

Reasons as below:-

1. All music contents available on MOOV are legally licensed by record labels with a defined licence period. MOOV is required to off-air the content and deleted downloaded music file if the respective licence period is expired.

2. When logout from an account and login with another account, system prompt message to confirm your collection will be updated and downloaded song(s) will be deleted after successfully login. Once you had confirmed to login as difference account, all downloaded song(s) will be deleted. Users can make use of the “Restore Downloaded Songs” function, select one or more devices to restore the downloaded songs.

Updated on 2021-04-07