Family Plan

Please follow the steps below to apply Family Plan and register as primary account holder:
1. Go to Family Plan page and tap “Apply Now”
2. Register a new MOOV user account or sign in your existing account, follow the onscreen instructions to complete family plan application and payment process.
3. The screen below will be shown once the application success*. Tap “Go to Family Plan page to invite a new member” to invite family plan members. 4. To invite family plan members, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section.
*If primary account holder is an existing MOOV user and the current subscription period has not expired at the time he / she subscribed to Family Plan, below screen will be shown:
Primary account holder can invite members once the Family Plan is effective (i.e. the date shown on above screen). MOOV will also send email as a reminder on the effective date.
To invite family plan members, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section.

Please follow the steps below to apply Family Plan and register as primary account holder:
1. Go to Family Plan page and tap “Apply Now”
2. Register a new MOOV user account or sign in your existing account, follow the onscreen instructions to complete family plan application and payment process.
3. The screen below will be shown once the application success*. Tap “Go to Family Plan page to invite a new member” to invite family plan members.
4. To invite family plan members, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section. *If primary account holder is an existing MOOV user and the current subscription period has not expired at the time he / she subscribed to Family Plan, below screen will be shown:
Primary account holder can invite members once the Family Plan is effective (i.e. the date shown on above screen). MOOV will also send email as a reminder on the effective date.
To invite family plan members, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section.

Please follow the steps below to apply Family Plan and register as primary account holder:
1. Go to Family Plan page and tap “Apply Now”
2. Register a new MOOV user account or sign in your existing account, follow the onscreen instructions to complete family plan application and payment process.
3. The screen below will be shown once the application success*. Tap “Go to Family Plan page to invite a new member” to invite family plan members.

4. To invite family plan members, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section. *If primary account holder is an existing MOOV user and the current subscription period has not expired at the time he / she subscribed to Family Plan, below screen will be shown:
Primary account holder can invite members once the Family Plan is effective (i.e. the date shown on above screen). MOOV will also send email as a reminder on the effective date.
To invite family plan members, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section.

1. Go to “Settings” > “Manage Account” “My Account” “Family Plan”, then tap “Invite Family Plan member”.

2. Input primary account holder’s residential address in English and then tap “Continue”.
Note: Family Plan members need to provide their residential address in English,
which corresponds to the residential address provided by the primary account holder for verification use.
(Including texts, symbols and spacing)


3. Input all the required information of the Family Plan members and tap “Invite Family Plan member”.
Invitation messages will be sent via email (must-have) and WhatsApp or SMS.

4. The confirmation page will be shown once the invitation for the first family plan member has been completed.
Please tap “Invite the next member” to continue or tap “Agree” to exit.


5. Primary account holder can check their members’ details and invitation status anytime via “My Account” in MOOV mobile app or MOOV website “Settings” > “Family Plan”.

1. Go to “Settings” > “Manage Account” “My Account” “Family Plan”, then tap “Invite Family Plan member”.



2. Input primary account holder’s residential address in English and then tap “Continue”.
Note: Family Plan members need to provide their residential address in English,
which corresponds to the residential address provided by the primary account holder for verification use.
(Including texts, symbols and spacing)


3. Input all the required information of the Family Plan members and tap “Invite Family Plan member”.
Invitation messages will be sent via email (must-have) and WhatsApp/SMS.

4. The confirmation page will be shown once the invitation for the first family plan member has been completed.
Please tap “Invite the next member” to continue or tap “Agree” to exit.


5. Primary account holder can check their members’ details and invitation status anytime via “Family Plan” in “My Account” on MOOV mobile app or “Settings” in MOOV website .

1. Go to “Settings” > “Family Plan”, then tap “Invite Family Plan member”.

2. Input primary account holder’s residential address in English and then tap “Continue”.
Note: Family Plan members need to provide their residential address in English,
which corresponds to the residential address provided by the primary account holder for verification use.
(Including texts, symbols and spacing)

3. Input all the required information of the Family Plan members and tap “Invite Family Plan member”.
Invitation messages will be sent via email (must-have) and WhatsApp or SMS.

4. The confirmation page will be shown once the invitation for the first family plan member has been completed.
Please tap “Invite the next member” to continue or tap “Agree” to exit.


5. Primary account holder can check their members’ details and invitation status anytime via MOOV mobile app or MOOV website “Settings” > “Family Plan”.

1. Tap “Accept Invitation” button in email or relevant link sent by primary account holder in WhatsApp.

2. Register a new MOOV user account or sign in your existing account, follow the onscreen instructions to complete family plan member registration process.
3. The screen below will be shown once the register is completed. Input your residential address in English and tap “Continue”
Note: Family Plan members need to provide their residential address in English, which corresponds to the residential address provided by the primary account holder for verification use. (Including texts, symbols and spacing)

1. Tap “Accept Invitation” button in email or relevant link sent by primary account holder in WhatsApp.


2. Register a new MOOV user account or sign in your existing account, follow the onscreen instructions to complete family plan member registration process.
3. The screen below will be shown once the register is completed. Input your residential address in English and tap “Continue”
Note: Family Plan members need to provide their residential address in English, which corresponds to the residential address provided by the primary account holder for verification use. (Including texts, symbols and spacing)

1. Tap “Accept Invitation” button in email or relevant link sent by primary account holder in WhatsApp.

2. Register a new MOOV user account or sign in your existing account, follow the onscreen instructions to
complete family plan member registration process.
3. The screen below will be shown once the register is completed. Input your residential address in English and tap “Continue”
Note: Family Plan members need to provide their residential address in English, which corresponds to the residential
address provided by the primary account holder for verification use. (Including texts, symbols and spacing)

1. Please go to “My Account” > “Family Plan” and select the concerned member(s), then tap “Remove” and confirm.

2. Go to the below page and tap “Invite Family Plan member” button.

1. Please go to “My Account” > “Family Plan” and select the concerned member(s), then tap “Remove” and confirm.

2. Go to the below page and tap “Invite Family Plan member” button.

1. Please go to “Settings” > “Family Plan” and select the concerned member(s), then tap “Remove” and confirm.


2. Go to the below page and tap “Invite Family Plan member” button.

Yes. Please open MOOV App , go to “My Account” > “Family Plan” section, and tap “Leave this Family Plan” button in the page below. Primary account holder can initiate the removal of any Family Plan members. An confirmation email will be sent once you have left the Family Plan or have been removed.

Yes. Please open MOOV App , go to “My Account” > “Family Plan” section, and tap “Leave this Family Plan” button in the page below. Primary account holder can initiate the removal of any Family Plan members. An confirmation email will be sent once you have left the Family Plan or have been removed.

Yes. Please visit MOOV website, go to “Settings” > “Family Plan” section, and tap “Leave this Family Plan” button in the page below. Primary account holder can initiate the removal of any Family Plan members. An confirmation email will be sent once you have left the Family Plan or have been removed.

Install MOOV app in iOS version 2.9.6 or above or Android version 2.9.7 or above, then register as primary account holder in the Family Plan.

1. New MOOV user
a. Please download MOOV App in Apple Store or Google Play Store. Open MOOV app, tap “1O1O / csl / SUN Mobile” and follow the onscreen instructions to complete account registration.b. The screen below will be shown once the account registration has completed. Please tap “Go to Family Plan” and start inviting Family Plan members. SMS and Email will be sent afterwards once the Family Plan is activated successfully.


c. You can start inviting Family Plan members. For details, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section.
2. Existing MOOV user（Subscription and payment through 1O1O / csl）
a. Login in / open MOOV app and the below screen will be shown. Please tap “Please select” to indicate your date of birth, then tap “Activate Family Plan” to complete primary account registration. Tap “Go to Family Plan” at second screen and start inviting Family Plan members. SMS and Email will be sent afterwards once the Family Plan is activated successfully.
3. Please go to “My Account” > “Family Plan” and start to invite other Family Plan members if the screen above has not been shown.


If you cannot find “Family Plan” button in “My Account”, please tap “Update Service Plan”. An confirmation message will be sent for the success of Family Plan activation. “Family Plan” button will then appear on the “My Account” page, tap “Family Plan” and start inviting other Family Plan members.

“If you are still not able to activate the Family Plan, please check if the MOOV app version is iOS app version 2.9.6 or above or Android app version 2.9.7 or above, or please contact the 1O1O / csl Customer Service department and check if the Family Plan has been effective. You may also email moovcs@moov-music.com and provide your registered mobile phone number for assistance.

Install MOOV app in iOS version 2.9.6 or above or Android version 2.9.7 or above, then register as primary account holder in the Family Plan.

1. New MOOV user
a. Please download MOOV App in Apple Store or Google Play Store. Open MOOV app, tap “1O1O / csl / SUN Mobile” and follow the onscreen instructions to complete account registration.b. The screen below will be shown once the account registration has completed. Please tap “Go to Family Plan” and start inviting Family Plan members. SMS and Email will be sent afterwards once the Family Plan is activated successfully.c. You can start inviting Family Plan members. For details, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section.
2. Existing MOOV user（Subscription and payment through 1O1O / csl）
a. Login in / open MOOV app and the below screen will be shown. Please tap “Please select” to indicate your date of birth, then tap “Activate Family Plan” to complete primary account registration. Tap “Go to Family Plan” at second screen and start inviting Family Plan members. SMS and Email will be sent afterwards once the Family Plan is activated successfully. 3. Please go to “My Account” > “Family Plan” and start to invite other Family Plan members if the screen above has not been shown.


If you cannot find “Family Plan” button in “My Account”, please tap “Update Service Plan”. An confirmation message will be sent for the success of Family Plan activation. “Family Plan” button will then appear on the “My Account” page, tap “Family Plan” and start inviting other Family Plan members.

“If you are still not able to activate the Family Plan, please check if the MOOV app version is iOS app version 2.9.6 or above or Android app version 2.9.7 or above, or please contact the 1O1O /csl Customer Service department and check if the Family Plan has been effective. You may also email moovcs@moov-music.com and provide your registered mobile phone number for assistance.

Install MOOV app in iOS version 2.9.6 or above or Android version 2.9.7 or above, then register as primary account holder in the Family Plan.

1. New MOOV user
a. Please download MOOV App in Apple Store or Google Play Store. Open MOOV app, tap “1O1O / csl / SUN Mobile” and follow the onscreen instructions to complete account registration.
b. The screen below will be shown once the account registration has completed. Please tap “Go to Family Plan” and start inviting Family Plan members. SMS and Email will be sent afterwards once the Family Plan is activated successfully.


c. You can start inviting Family Plan members. For details, please refer to “How to invite Family Plan members?” in the Family Plan FAQ section.
2. Existing MOOV user（Subscription and payment through 1O1O / csl）
a. Login in / open MOOV app and the below screen will be shown. Please tap “Please select” to indicate your date of birth, then tap “Activate Family Plan” to complete primary account registration. Tap “Go to Family Plan” at second screen and start inviting Family Plan members. SMS and Email will be sent afterwards once the Family Plan is activated successfully.
3. Please go to “Settings” > “Family Plan” and start to invite other Family Plan members if the screen above has not been shown.


If you cannot find “Family Plan” button in “Settings”, please tap “Update Service Plan”. An confirmation message will be sent for the success of Family Plan activation. “Family Plan” button will then appear on the “Settings” page, tap “Family Plan” and start inviting other Family Plan members.

“If you are still not able to activate the Family Plan, please check if the MOOV app version is iOS app version 2.9.6 or above or Android app version 2.9.7 or above, or please contact the csl / 1O1O Customer Service department and check if the Family Plan has been effective. You may also email moovcs@moov-music.com and provide your registered mobile phone number for assistance.