![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18151410\/1.2.1downloaded_icon.png\"){kind=icon}
<\/p>\n\n\n\nUsers can set the audio quality of downloaded music files through the MOOV mobile application. The app shows a “Downloaded” icon to indicate that the music file has been successfully downloaded.
For example, when playing a downloaded 24 bit music track, the currently playing information on the music player will display a yellow “Downloaded” icon.<\/p>\n\n\n\n
<\/p>\n\n\n\n
Users can check the download file size through the MOOV mobile application by navigating to the main menu > “Settings” > “Disk Space Management” > “Downloaded Songs”. The file size varies depending on the length of the music: for 128 kbps format, each song is about 3-4MB; for 320 kbps format, each song is about 7-10MB; for 16 bit format, each song is about 20-40MB; and for 24 bit format, each song is about 50-200MB.<\/p>\n\n\n\n
To avoid generating a large amount of mobile data usage, please go to the main menu > “Settings” > “Download Quality” > and enable the “Download only on Wi-Fi connection” option.<\/p>\n\n\n\n
User through the MOOV mobile application to redownload 24 bit version.<\/p>\n\n\n\n
Go to menu > “My Collections” > “My Downloads” > “Downloaded Songs” > click “More” > “Redownload” > choose upgrade songs > select download quality (24 bit) > click “Download” > ensure redownload > download start (if it meets with the download network settings)<\/p>\n\n\n\n
The reasons might be:
1) The current music quality of downloaded music is not set as 24 bit, please go to Menu > “Settings” > update “Download Quality”
2) There is no 24 bit version for that particular music.<\/p>\n\n\n\n
Please ensure you are MOOV 24 bit Music Service subscriber. If you have changed to other service plan, downloaded music in 24 bit are no longer retained, please redownload. It is also possible that network connection is not stable during download process. Please go to Menu > “My Collections” > “My Downloads” > “Downloaded Songs”, delete and redownload the unavailable music.<\/p>\n\n\n\n
If you terminate MOOV 24 bit Subscription, downloaded music in 24 bit can no longer be played. Users can register for MOOV 24 bit Subscription again in order to play the <\/p>\n\n\n\n
Tap Main Menu > My Collections > My Downloads > Downloaded Songs on this device \/ Downloaded Songs on other devices![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/22145511\/Screenshot_My-downloaded-songs-ENG.jpg\")
<\/p><\/div>
Tap Main Menu > My Collections > My Downloads > Downloaded Songs on this device \/ Downloaded Songs on other devices<\/p><\/div><\/div>\n\n\n\n
Go to “Settings” > “Disk Space Management” select the storage option<\/p>\n\n\n\n
Press “Download” from Album or Playlist; or goto Main Menu > “My Collection” > “My Download” > select and activate Auto Download<\/p>\n\n\n\n
All music contents available on MOOV are legally licensed by record labels with a defined licence period. MOOV is required to off-air the content and deleted downloaded music file if the respective licence period is expired.![\"\"](\"https:\/\/helpcentre.moov-music.com\/wp-content\/uploads\/2020\/03\/1-FAQ_offair_ios_eng.jpg\")
<\/p>\n\n\n\n
The meta-data (e.g. Album cover, Song name, artist) of songs will be updated by record labels from time to time. The latest details will be automatically be refreshed in [My Collection].<\/p>\n\n\n\n
This will happen when record labels provide MOOV with a revised song file. MOOV will delete the old file that was downloaded in customer device before and arrange for the download of the latest song file. The download process will be carried out at the network connection as defined by you in setting page.<\/p>\n\n\n\n
Please follow the steps below to manual download the song files
a) Select [More option menu] at the end of song item
b) Click [download] button![\"\"](\"https:\/\/helpcentre.moov-music.com\/wp-content\/uploads\/2020\/03\/5.6.14_more_panel_ios_eng.png\")
<\/p><\/div>
Please follow the steps below to manual download the song files
a) Select [More option menu] at the end of song item
b) Click [download] button![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/22114856\/Screenshot_20240422_114515.jpg\")
<\/p><\/div><\/div>\n\n\n\n
It may rarely happen when connection during download is not stable. To redownload the songs, Go to Main Menu > \u201cMy Collections\u201d > \u201cMy Downloads\u201d > \u201cDownloaded Songs\u201d, delete the broken song and redownload again.<\/p>\n\n\n\n
Please check whether:
– Your MOOV mobile app is the latest version
– Your device has enough random access memory and storage space
– Mobile Network or WiFi network is under good condition
– Your trial or subscription is valid <\/p>\n\n\n\n
Offline mode is not applicable to MOOV PC version. You can only listen music and watch video contents online.<\/p>\n\n\n\n
Contents are updating from time to time, ensure the MOOV App has updated to the latest version.<\/p>\n\n\n\n
After users reinstall MOOV mobile App or logout from other accounts and login to another account successfully, the users will go to “Restore Downloaded Songs” step (the account should have downloaded songs before and the system should have records). Users can select one or more devices to restore the downloaded songs from below. The downloaded songs in the device will be added into the download sequence automatically. If you do not wish to restore the downloaded songs, you can choose to skip this procedure. Please note: this function is only available to MOOV App version 3.1.0 or above.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18150553\/iOS-Eng-5.6.20-Select-device-to-recover-DL-songs-3-devices-Eng.jpg\")
<\/p><\/div>
After users reinstall MOOV mobile App or logout from other accounts and login to another account successfully, the users will go to “Restore Downloaded Songs” step (the account should have downloaded songs before and the system should have records). Users can select one or more devices to restore the downloaded songs from below. The downloaded songs in the device will be added into the download sequence automatically. If you do not wish to restore the downloaded songs, you can choose to skip this procedure. Please note: this function is only available to MOOV App version 3.1.0 or above.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18150705\/An-Eng-5.6.20-Select-device-to-recover-DL-songs-1-device.jpg\")
<\/p><\/div><\/div>\n\n\n\n
To use “Restore Downloaded Songs” function, please upgrade the MOOV mobile App to the latest version.<\/p>\n\n\n\n
Please check if: <\/p>\n\n\n\n
– MOOV mobile App is the latest version
– Your device has enough random access memory and storage space
– Network is under good condition<\/p>\n\n\n\n
Clicking “Skip” means you don’t want to restore downloaded songs, but you can restore download record in “My Download” > “Downloaded Songs on other devices” later.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18150919\/iOS-Eng-5.6.23-Select-device-to-recover-DL-songs-3-devices-Eng.jpg\")
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154010\/iOS-Eng-5.6.29-IMG_0601.png\")
<\/p><\/div><\/div>\n\n\n\n
Clicking the cancel icon “X” means you don’t want to restore downloaded songs, but you can restore download record in “My Download” > “Downloaded Songs on other devices” later.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/23173427\/Android-Select-device-to-recover-DL-songs-1-device-Eng-1.jpg\")
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154145\/Android-Eng-5.6.29-Screenshot_20201209-182810.png\")
<\/p>\n\n\n\n
Yes, the online access of account’s downloaded songs record in MOOV system is required to restore downloaded songs.<\/p>\n\n\n\n
The system will download songs according to the music quality as stated in the record. If the account does not support such quality, it will be replaced by the closest music quality.<\/p>\n\n\n\n
No, the downloaded songs in 24 bit quality will be replaced by the closest music quality, for example, the songs will be restored in 16 bit music quality.<\/p>\n\n\n\n
Can restore the downloaded songs from maximum of 3 devices.<\/p>\n\n\n\n
Yes, the restoration limit is 10000 songs. The exceeded number of songs and selected songs will be shown on the page. Please unselect the songs to the suggested amount so as to continue your download.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154307\/iOS-Chi-5.6.28-Overlimit_restore_song_eng-1.jpg\")
<\/p><\/div>
Yes, the restoration limit is 10000 songs. The exceeded number of songs and selected songs will be shown on the page. Please unselect the songs to the suggested amount so as to continue your download.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154400\/An-Eng-5.6.28-over-limit-restore-songs-selected-Eng.jpg\")
<\/p><\/div><\/div>\n\n\n\n
Once it is removed, the record of downloaded songs on this device will also be removed at the same time. This action cannot be revoked.<\/p>\n\n\n\n
Once this function is activated, songs downloaded through auto download will be deleted when the songs no longer exist in the corresponding playlists in order to save storage space.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154622\/iOS-Eng-5.6.30-ON-auto-delete-song-1.png\")
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154740\/iOS-Eng-5.6.30-auto-delete-song-1.png\")
<\/p><\/div>
Once this function is activated, songs downloaded through auto download will be deleted when the songs no longer exist in the corresponding playlists in order to save storage space.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154843\/An-Eng-5.6.30-ON-auto-delete-song.png\")
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18154900\/An-Eng-5.6.30-auto-delete-song.png\")
<\/p><\/div><\/div>\n\n\n\n
Go to [My Collection] > [My Download] > [Downloaded Songs on this device]<\/p>\n\n\n\n
The songs are still downloading. The music quality will be shown after the completion of download.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18155027\/iOS-Eng-5.6.32-NOO_nomark.jpg\")
<\/p>\n\n\n\n
[My Collection] > [My Download] > [Downloaded Songs on other devices] (Please note that this page only shows songs that are not on this device)![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18155202\/iOS-Eng-5.6.33-download-song-in-other-device-MENU.png\")
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18155218\/iOS-Eng-5.6.33-download-song-in-other-device.png\")
<\/p><\/div>
[My Collection] > [My Download] > [Downloaded Songs on other devices] (Please note that this page only shows songs that are not on this device)![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18155312\/An-Eng-5.6.33-download-song-on-other-devices-MENU.png\")
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18155328\/An-Eng-5.6.33-download-song-in-other-device.png\")
<\/p><\/div><\/div>\n\n\n\n
Those songs have already been stored in this device.<\/p>\n\n\n\n
No, the same songs will be replaced to avoid duplication.<\/p>\n\n\n\n
When a free trial member restores the songs, the system will only add downloaded songs on the selected device into the download queue but the songs will not be downloaded. The free trial member shall upgrade to paid member in order to restore and download the songs.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18155505\/iOS-Chi-5.6.36-Free-member-Downloaded-Songs-error-messages-eng.jpg\")
<\/p><\/div>
When a free trial member restores the songs, the system will only add downloaded songs on the selected device into the download queue but the songs will not be downloaded. The free trial member shall upgrade to paid member in order to restore and download the songs.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/18155529\/Android-Eng-5.6.36-Free-member-Downloaded-Songs-error-messages-eng.png\")
<\/p><\/div><\/div>\n\n\n\n
Yes.<\/p>\n\n\n\n
No, restoring songs will only add the downloaded songs on the selected device into the download queue.<\/p>\n\n\n\n
The restored songs will stop downloading until the device spares out enough storage space.<\/p>\n\n\n\n
Yes, the restored downloaded songs will still be kept on the old device.<\/p>\n\n\n\n
Please reinstall MOOV mobile App to the latest version and restore again after login. Otherwise, you can check “Downloaded Songs on Other Devices” in “My Download” and select the songs in the device and download.<\/p>\n\n\n\n
Because same song from two old devices is identified, system will dedupe the record to save the storage.<\/p>\n\n\n\n
Since It exceeded the download limit, please refer to the prompt message on the top of the page and deselect the songs according to the suggested amount so as to continue your download (restoration).![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/23173551\/iOS-Eng-5.6.28-Overlimit_restore_song_eng.jpg\")
<\/p><\/div>
Since It exceeded the download limit, please refer to the prompt message on the top of the page and deselect the songs according to the suggested amount so as to continue your download (restoration).![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/23173615\/An-Eng-5.6.28-over-limit-restore-songs-selected-Eng-1.jpg\")
<\/p><\/div><\/div>\n\n\n\n
Reasons as below:- <\/p>\n\n\n\n
1. All music contents available on MOOV are legally licensed by record labels with a defined period. MOOV is required to off-air the content and deleted downloaded music file if the license period is expired.<\/p>\n\n\n\n
2. When logout from an account and login with another account, system prompt message to confirm your collection will be updated and downloaded song(s) will be deleted after successfully login. Once you had confirmed to login as difference account, all downloaded song(s) will be deleted. Users can make use of the \u201cRestore Downloaded Songs\u201d function, select one or more devices to restore the downloaded songs.<\/p>\n\n\n\n
Tap “Star” icon on the music player to collect the song or tap “Collect” button on the album or playlist. Tap “Follow” button in the artist profile page. Review your collections on Main Menu > \u201cMy Collections\u201d. Your collections will be automatically synchronized if the playlists were updated.<\/p>\n\n\n\n
[Collect Song]<\/p>\n\n\n\n
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/22121706\/Screenshot_Screenshot_MIRROR-12-star-ENG-scaled.jpg\")
<\/p>\n\n\n\n
[Collect Artist]<\/p>\n\n\n\n
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/22121702\/Screenshot_star-MIRROR-ENG.jpg\")
<\/p>\n\n\n\n
[Collect Album]<\/p>\n\n\n\n
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/22121701\/Screenshot_star-album-ENG.jpg\")
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
On the music player, tap “More options menu” > “Add to playlist”, then choose add to existing playlist or create new playlist. You can edit the playlist name, introduction and cover.<\/p><\/div>
On the music player, tap “More options menu” > “Add to playlist”, then choose add to existing playlist or create new playlist. You can edit the playlist name, introduction and cover.<\/p><\/div>
On the song list, tap “\uff0b” > “Add to playlist”, and choose add to existing playlist or create new playlist. You can edit the playlist name, introduction and cover.<\/p><\/div><\/div>\n\n\n\n
Go to selected playlist at \u201cMy Playlist\u201d > Click \u201cMore options menu\u201d > \u201cEdit Description\u201d > \u201cSelect Playlist cover\u201d, Select Playlist Cover from your photo album (Please ensure the location service is on at Privacy setting) or take an instant photo for playlist cover.![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/22142304\/Screenshot_Edit-playlist-ENG.jpg\")
![\"\"](\"https:\/\/faq.moov-music.com\/wp-content\/uploads\/2020\/03\/22142302\/Screenshot_Screenshot_Cover-Photo-ENG.jpg\")
<\/p><\/div>
Go to selected playlist at \u201cMy Playlist\u201d > Click \u201cMore options menu\u201d > \u201cEdit Description\u201d > \u201cSelect Playlist cover\u201d, Select Playlist Cover from your photo album (Please ensure the location service is on at Privacy setting) or take an instant photo for playlist cover.<\/p><\/div>
Go to selected playlist at \u201cMy Playlist\u201d > Click \u201cMore\u201d > \u201cEdit Description\u201d > \u201cSelect Playlist cover\u201d, Select Playlist Cover from your photo album for playlist cover.<\/p><\/div><\/div>\n\n\n\n
Click the “More” option icon next to the song name, select “Add to Playlist” to save the song to the existing playlist or newly created playlist.<\/p>\n\n\n\n
Predefined playlists are not editable. The playlists will be automatically synchronized if the contents were updated by content provider.<\/p>\n\n\n\n
MOOV App will automatically synchronize your collections (except My LyricSnap! Content) on your device under internet connection. Please make sure your device is connected to the internet network and upgrade to MOOV App latest version.<\/p>\n\n\n\n
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