What are the system requirements for playing 24 bit?
You can play 24 bit music with the match of mobile operating system and MOOV version
-Android operating system is 7.0 or above, MOOV Android version is 3.0.0 or above
-iOS operating system is 13.0 or above, MOOV iOS version is 3.0.0 or above
Is the battery consumption of playing 24 bit larger than that of playing music in other versions?
Since the file size of 24 bit is larger than the others, playing music in 24 bit consumes greater battery consumption comparatively.
Why does a message pop up claiming that 24 bit music cannot be played?
Your MOOV 24 bit Subscription is expired or terminated, please upgrade your membership or redownload music in 16 bit or other qualities.
Why system still plays 16 bit version when I have already chosen 24 bit version?
There are reasons below:
“Stream quality” is currently set as 16 bit. Please go to “Settings” > “Stream quality” and change it as 24 bit.
As the downloaded version is in 16 bit, system will play the downloaded format accordingly. Please go to “My Collections” > “My Downloads” > “Downloaded Songs”, delete and redownload relevant music. 
The music is labelled as “Studio Master”, why another version is played instead?
Please go to “Settings” > “Stream quality” > Activate “Studio Master version”.
Why can’t my friend hear the 24 bit music I shared?
To enjoy 24 bit music, either you are a MOOV 24 bit Subscription member or go to “Settings” > “Stream quality” > choose playing in 24 bit quality.
Why can’t my Android phone play 16 bit or 24 bit audio quality music?
– Playing 16-bit music is only applicable to Android OS 6.0 or above. 24-bit music is only applicable to Android OS 7.0 or above.
– The MOOV mobile application is the latest version.
– In “Settings” > “Streaming Quality” > choose to play 16 bit or 24 bit music quality.
What types of Android devices are supported by the MOOV mobile application?
MOOV supports smartphones on Android OS version 6.0 and above . For streaming and download 24 bit songs, required Android OS version 7.0 and above with MOOV Android App is the latest version.
For other types of Android device, in case you encountered any usage problem, you may contact the manufacturer to feedback issues.
What types of iOS devices are supported by the MOOV mobile application?
iOS operating system is 13.0 or above, MOOV iOS version is 3.0.0 or above
Basic Requirements for Listening to / Watching MOOV PC Version on a Personal Computer?
– Microsoft Windows operating system: Windows 10 (or above)
– Mac operating system: OS X 10.13 (or above)
– Browser: Microsoft Edge 16 (or above) / Firefox 51(or above) / Google Chrome 56 (or above) / Safari 11 (or above)
– Resolution: 1024 x 768 (or above)
Which digital audio players (DAP) does MOOV mobile app support?
Astell & Kern Digital Audio Players users can check MOOV Android App supporting version here.
Due to limitation of DAP, some MOOV functions and user interface display would be affected. For example, functions on share, LyricSnap! and Video are not supported.
Besides, we suggest new users to complete MOOV member registration via smartphones or desktop browser, and login MOOV account at DAP afterward.
For other DAP brands, in case you encountered any usage problem, you may contact the manufacturer to feedback issues.
For A&K with Google Play service, users can update latest MOOV version at Google Play.
What should I do if the app stop playing music or unable to play next song on my Android device?
If your mobile device is in Android 6.0 or above, the problem may be resulted from the built-in battery saving settings or optimization function of Android. Please check and adjust the settings of your mobile device as follows:
a) Exempt MOOV from using any battery saving function by adding MOOV mobile app to whitelist or unmonitored list; and
b) Enable MOOV mobile app to use background data at all time (*Using Samsung Note 8 on Android 8.0 as an example, you can enable background data usage while setting up “Medium Power Saving Mode”. Handling of this settings varies by device models.) ; and
c) Exclude MOOV from using battery optimization function; and
d) Turn off data saver function, or exclude MOOV from using data saver mode.
Note: The above screenshots are examples from Samsung Note 8 on Android 8.0 for reference purpose. In view of different variations of Android devices and OS versions, we highly recommend you to check the official sites of relevant models.
Other possible reasons and solutions:
a) In case you have installed Clean Master or other battery saving apps, please add MOOV App to whitelist.
b) Please avoid other apps with sound effect to be run with MOOV at the same time as most of devices restrict audio output for 1 app at a time.
What should I do if the app stop playing or shut down unexpectedly while it is playing music on my Android device?
The root causes could be multiple. Please check the following information to try to solve this problem.
– For devices of Android OS Version 6.0 or above, its Doze mode will try reduce battery consumption by restricting apps’ access to network when the screen is off. It is the reason why MOOV would stop playing music. To solve this problem, please open battery optimization settings page of the phone and add MOOV app to Doze whitelist.
– You may have installed Clean Master or other battery saving apps. If so, please add MOOV app to whitelist to try to solve the problem.
– In most cases, mobile device will only allow one single app to use audio output. In case you are using more than one audio/video apps, you may try to solve the problem by shutting down all the apps and playing music with MOOV again.
We will on and on optimize and improve MOOV mobile app. Please ensure you are using the latest version, and get updated version from Play Store regularly.
How do I release mapped device?
[MOOV Mobile Application]
Remove Connected Mobile Devices
Go to “My Account” > “Manage Logged-in Devices” > Select the device you want to remove > “Remove This Device.”
Remove Connected Apple Watch
Go to “Settings” > “Manage Account” > “My Account” > “Manage Logged-in Devices” > Select the paired watch > “Remove” the relevant watch.
[MOOV PC version]
Go to “Settings,” then click on “Manage Synchronized Devices.”
Why can’t I stream / download songs? A system message says “Duplicated playback detected”, What should I do?
When the system displays the message ‘Your account is currently streaming music content on another device, please try again later,’ it indicates that the same login account is streaming MOOV music content on another device at the same time. Please note: The same login account can only be online to listen to / watch / download MOOV music content on one device (computer or mobile) at a time.
What is the difference between “Shuffle” and “Random Play”?
“Shuffle” automatically plays songs from a playlist in random order. If offline listening is selected, “Shuffle” will only play downloaded songs.
“Random Play” refers to shuffling songs within “My Favorites.”
How to change display language in MOOV?
Please refer to the settings of language interface:
– MOOV mobile app : Tap menu button > “Settings” > “Language”
– MOOV PC version : Switch between Chinese and English at the menu bar
Why some of the downloaded songs shown “off air” in my collection while I find they are available from search?
Please update MOOV mobile app to the latest version.
I am the existing MOOV Paid member, why can’t my MOOV App play music?
Please check:
– If the MOOV mobile application is the latest version
– If you have reconnected to the network and logged in again
– If there is sufficient memory and storage capacity on your phone
– Log in to the MOOV mobile application or the MOOV website under ‘Settings’ > ‘View Service Plan’ to check if your account is still valid
If you need further assistance, please contact us at moovcs@moov-music.com.
How do I listen through Bluetooth?
Go to “Settings” in your device and switch on the Bluetooth function. You can play music through Bluetooth after connected to your Bluetooth device.
A dialog box was shown when I keep playing music after a time. What is it?
If you keep playing music over 300 minutes, the dialog box will pop up asking if you would like to continue with your music. To continue, please click “Confirm”. If no response is received within the allocated response time, the system will automatically stop playing.
How to use Airplay Speaker to play songs in MOOV?
To play song via Airplay Speaker,
– Connect your device with MOOV mobile app and Airplay speaker to the same wifi network,
– Play a song at MOOV mobile app and you will see an Airplay icon display at audio player.
– Click on airplay icon song will be played to Airplay device
How to play songs and videos in MOOV via Apple TV?
To play song or videos via Apple TV
– Connect your device with MOOV mobile app and Apple TV to the same wifi network,
– Play a song / video at MOOV mobile app and you will see an Apple TV icon display at player.
– Click on Apple TV icon song/video will be played to Apple TV
What should I do if I have technical problems while playing music on MOOV?
Repeat the steps. If the problems still occurs, please contact us by sending the error message and your MOOV ID to moovcs@moov-music.com.
How can I switch from full screen back to standard screen while watching a video program on the MOOV PC version?
To exit full screen mode, press “Esc” button on the top left corner of your keyboard.
How to jump forward or rewind while playing video?
You can drag forward or backward on the timeline of the music player to jump forward or rewind.
MOOV is showing black screen and no sound while playing video. What should I do?
– Please confirm that your computer is suitable for using the MOOV music service.
– Besides the browser, please try to close other running applications to free up more system resources.
– During video playback, please do not upload or download any files to avoid affecting video playback quality.
– If your computer is connected to the internet via Wi-Fi, please check if the Wi-Fi signal is normal; also, internet speed can vary based on the number of users. If too many users are connected to the same Wi-Fi access point simultaneously, internet speed may be affected.
– Please ensure that the speaker icon on the control bar is not muted.
– Ensure that your sound card and drivers are properly installed.
– Make sure the speakers connected to your computer are turned on.
– You may need to reinstall the sound card drivers.
Why does the connection suddenly disable when playing songs / videos?
Hardware may overheat and affect stability. Please restart your PC and reconnect your broadband Internet.
I can’t play songs / videos on MOOV in my office. Why?
There is a possibility that the company restricts employees from accessing certain content. If you wish to watch video programs in the office, you may consider inquiring with the company about the specific policies and potential solutions.
When MOOV support Android Auto?
According to the information on Android Auto website, Android Auto isn’t currently supported in Hong Kong.
Can I adjust the font size of lyrics?
Yes. There are 3 font sizes for adjustment. The system will keep the latest settings until you adjust for the next time. Otherwise, the system will reset the lyrics font size to the original settings after redownloading MOOV App.
[Standard size]
[Enlarge]
How to hide the bottom control panel on lyrics page?
The control panel will be hidden by clicking “Full Screen”. The control panel will be shown again by clicking “Reduce Display Size”.
How to check the information of the song playing currently?
Click More Detail at the bottom of the control panel, song information including album, artist, composer(s), lyricist(s), arranged by and produced by will be displayed. Relevant information is offered by the right owners, thus, only partial information will be shown for particular songs.
How to set Dark Mode in Mobile App.
Activate / deactivate “Dark Mode” in the Settings page
If you have any enquiry in relation to MOOV Music service, please email moovcs@moov-music.com.