FAQ

What are the difference between MOOV 16 bit Music Service and MOOV 24 bit Music Service ?

Customers who have subscribed to the MOOV 24 bit music service can stream and download music content in 128 kbps, 320 kbps, 16 bit, and 24 bit audio quality through the MOOV mobile application. Customers subscribed to the MOOV 16 bit music service can stream and download music content in 128 kbps, 320 kbps, and 16 bit audio quality through the MOOV mobile application. 16 bit and 24 bit audio quality music content is not available on the MOOV web version.

I am a 1O1O/csl. 5G customer, my MOOV commitment period is not expired yet. Can I use the same account to register for MOOV 24 bit Music Service ?

You can use your existing MOOV account to upgrade to MOOV 24 bit Music Service. Customers can enquire via 1O1O / csl mobile app or call customer service hotline at 28881010 (1O1O customer) / 25123123 (csl. customer) for 24 bit subscription details.

I am a user of MOOV 16 bit music service, how could I upgrade my service to MOOV 24 bit music service?

Can I register 24 bit service plan if my 14-day free trial has not terminated?

Yes. You can choose a service plan and complete the payment process through ‘Upgrade Now’ in the ‘My Account’ section of the MOOV mobile application or on the web version to immediately terminate the trial period and upgrade to the 24-bit music service. You can click here to browse the latest promotional plans.

My 16 bit music service is registered via App Store or Google Play, can I keep the current login account and upgrade to 24 bit music service?

Yes, you can upgrade your service using the same Apple ID or Google account via App Store or Google Play. Apple or Google system will refund the paid 16 bit music service subscription fee to you in proportion, 24 bit music service will then be effective immediately.

I subscribed to MOOV 16 bit music service before, do I need to register for another account to play 24 bit music?

If current 16 bit music service user wish to play 24 bit music, you can upgrade to 24 bit music service using the current MOOV account. If you do not have a MOOV account, please press here to register.

I have already upgraded my service to MOOV 24 bit Subscription through 1O1O / csl., but why my subscription service is still 16 bit Subscription ?

If I terminate the 1O1O / csl. 5G service, will MOOV 24 bit Subscription still be kept?

If cancel 1O1O / csl. 5G network service, customer may still keep MOOV 24 bit music service. Please call customer service hotline at 28881010 (1O1O customer) / 25123123 (csl. customer) for subscription details.

I am currently a MOOV paid member, how do I play music in 24 bit?

Customer shall subscribe and activate MOOV 24 bit music service, then choose streaming quality in MOOV mobile app Settings to enjoy MOOV 24 bit quality.

I am MOOV Trial member, could 24 bit music be played during free trial period?

From 01/07/2020 onwards, trial members can stream and download 24 bit music during free trial period.

I discover that the name of subscription is included “16 bit” in “Settings”, is there any effect on the current service after the change?

New subscription name is effective from 01/04/2020. It shall not affect the current service. You can continue to enjoy 128kps, 320kps and 16 bit music quality, but newly launched 24 bit music quality is unavailable for original subscription (ie 16 bit Subscription).

I upgrade my service from MOOV 16 bit Music Service to MOOV 24 bit Music Service. If I terminate MOOV 24 bit Music Service, will it revert to the old subscription?

Prepaid subscription fee will not be refund when you upgrade your 16 bit service to 24 bit. However, the remaining 16 bit music service period will be stored and reactivated upon the termination of 24 bit subscription. However this arrangement is not applicable to music service authorized and subscribed from third parties (eg. 1O1O、csl.、Apple Store、Google Play).

If I change my service plan during the contract period, will I have to pay an early termination fee for terminating the existing contract?

The calculation method of early termination of commitment fee is subject to the subscribed plan. If the service plan is upgraded from 16 bit to 24 bit, the relevant fee will be exempted.

Is it necessary to use 24 bit music service with 5G network?

No, but the performance of 24 bit music will be superior with 5G network.

If you have any enquiry in relation to MOOV Music service, please email moovcs@moov-music.com.